Patient Rights

As a client of Compassionate Assistance, you have the right to be fully informed about your rights and responsibilities before the initiation of care. We are dedicated to providing compassionate, high-quality care while ensuring your autonomy, dignity, and well-being throughout your time with us.

Client Rights

• Right to Information:
• Before receiving care, you and your legal representative (if applicable) have the right to receive the following information in a manner that is understandable to you, and free of charge:
  • A verbal and written explanation of your rights and responsibilities in your preferred language, with the use of a competent interpreter if necessary.
  • Contact information for the Compassionate Assistance administrator, including the name, business address, and phone number for addressing complaints.
  • Information about the services we offer and details regarding the ownership and control of Compassionate Assistance.
• Right to Care and Services:
• Upon initiation of services and throughout your care, you have the right to:
  • Receive appropriate care and expect professional, safe, and respectful service, regardless of age, gender, race, disability, or other characteristics.
  • Access professional care 24 hours a day, 7 days a week.
  • Be advised about the availability of clinical supervisors and how to reach them.
  • Have your pain managed appropriately.
  • Expect that your property is treated with respect.
  • Be free from any form of abuse (verbal, mental, sexual, physical) and neglect, including the misappropriation of property.
  • Make complaints regarding your care or treatment without fear of retaliation or discrimination.
  • Access and review your confidential clinical records in accordance with our policies and regulations.
• Right to Participation and Consent:
• You have the right to:
  • Participate in the development of your care plan, including decisions about the assessment, care, and services provided.
  • Be informed about expected outcomes, goals, and any risks associated with the care or treatment you will receive.
  • Refuse care, treatment, or services, and to have those refusals respected within the bounds of legal and ethical guidelines.
  • Receive all services outlined in your care plan.
  • Be notified of any changes in the agency’s license status or operational status (such as revocation or suspension of the license).
• Right to Payment Information:
• You have the right to be advised of:
  • The extent to which payment for services may be expected from Medicare, Medicaid, or other federally or state-funded programs.
  • Charges for services that may not be covered by these programs.
  • Any advance notice of changes to your billing or payment structure before services are provided.
• Right to External Resources:
• You have the right to be informed about relevant external resources, including:
  • Local Agencies on Aging
  • Center for Independent Living
  • Protection and Advocacy Agencies
  • Quality Improvement Organizations
  • Aging and Disability Resource Centers
• Right to Advance Directives:
• You have the right to be informed about your rights regarding advance directives, including how your rights will be respected under state law, and how we implement them in our care. You will receive this information prior to or at the time of your first visit, if applicable.

Patient Responsibilities

As a client receiving care from Compassionate Assistance, you have the following responsibilities:

• Provide Accurate Health Information:
• You are responsible for providing complete and accurate information about your medical history, current medications, allergies, and any changes to your health or condition. Please inform us of any changes to your contact information or insurance.
• Communication and Scheduling:
• If you are unable to keep a scheduled appointment or need to reschedule, you should notify us in advance.
• Respect and Cooperation:
• You are expected to treat Compassionate Assistance staff with respect and consideration. You are also responsible for maintaining a safe home environment conducive to care.
• Engagement in Your Care:
• You should actively participate in the development and implementation of your care plan, communicate any concerns or problems that arise, and follow the agreed-upon course of treatment.
• Assist with Billing and Payment:
• You are responsible for helping us resolve any billing or payment issues, including assisting with third-party payment processes.

If you have any questions, concerns, or complaints regarding your care or treatment, you may contact us directly by phone, in person, or in writing. Compassionate Assistance is committed to addressing and investigating any complaints made by you or your family regarding your care, treatment, or staff conduct. All complaints will be documented and addressed in a timely and appropriate manner.